This Privacy Policy explains how RARtech ("RARtech", "we", "us") collects, uses and shares information when you visit this website, contact us, or agree to receive text messages from us.

Information we collect

Information you give us

When you submit our contact form, call, text or email us, we may collect your name, phone number, email address, property address or city, the type of property, the systems you are asking about, the content of your message, and whether you agreed to receive text messages.

Information collected automatically

Like most websites, the servers that host this site may automatically record technical information such as your IP address, browser type, device type, pages requested, referring page and the date and time of your visit. This information is used to operate and secure the website.

Cookies and analytics

This website does not currently use advertising cookies, analytics tools or tracking pixels. If we add analytics or similar tools in the future, we will update this policy to describe them.

How we use information

To respond to your questions and requests for service.
To schedule site visits, provide estimates, and perform installation, repair and support work.
To send text messages you have agreed to receive, as described below.
To keep records of the work we perform for you.
To operate, maintain and protect this website.
To comply with legal obligations and enforce our agreements.

Text messages (SMS)

If you check the text message consent box on our contact form, we will use your mobile number to send messages related to your request, such as scheduling, appointment reminders and service updates. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for help. Consent to receive text messages is not a condition of purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or messaging platform providers, is permitted. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We may share information only:

With service providers that help us operate our business and this website, such as website hosting, form delivery, email, telephone and text messaging providers. They may use the information only to provide services to us.
When required by law, subpoena or other legal process, or to protect the rights, property or safety of RARtech, our customers or others.
In connection with a merger, sale or transfer of all or part of our business, subject to this policy.
With your consent or at your direction.

Data retention

We keep information for as long as needed to respond to you, provide services, maintain business and tax records, resolve disputes and meet legal requirements. When it is no longer needed, we delete it or keep it in a form that does not identify you.

Security

We use reasonable administrative, technical and physical measures to protect the information we hold. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Text messages: reply STOP to any message to opt out.
Access, correction and deletion: you may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal exceptions. Contact us using the details below.
California residents: depending on whether the California Consumer Privacy Act applies to our business, you may have the right to know, correct and delete personal information and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined in that law. Under California Civil Code Section 1798.83, you may ask us whether we disclosed personal information to third parties for their direct marketing purposes; we do not make such disclosures.

We will verify requests using information we already have, such as your phone number or email address, before acting on them.

Do Not Track

Some browsers send a "Do Not Track" signal. Because this website does not track visitors across other websites, it does not change its behavior in response to these signals.

Children

This website is intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Links to other websites

This website links to other sites, such as Google Maps and image sources listed on our photo credits page. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

RARtech
3959 Foothill Blvd., Suite 203
Glendale, CA 91214
Phone: 818.249.8800
Email: